Mismatch : How I-轻识

Sometimes designed objects reject their users: a computer mouse that doesn't work for left-handed people, for example, or a touchscreen payment system that only works for people who read English phrases, have 20/20 vision, and use a credit card. Something as simple as color choices can render a product unusable for millions. These mismatches are the building blocks of exclusion. In Mismatch, Kat Holmes describes how design can lead to exclusion, and how design can also remedy exclusion. Inclusive design methods―designing objects with rather than for excluded users―can create elegant solutions that work well and benefit all.

Holmes tells stories of pioneers of inclusive design, many of whom were drawn to work on inclusion because of their own experiences of exclusion. A gamer and designer who depends on voice recognition shows Holmes his “Wall of Exclusion,” which displays dozens of game controllers that require two hands to operate; an architect shares her firsthand knowledge of how design can fail communities, gleaned from growing up in Detroit's housing projects; an astronomer who began to lose her eyesight adapts a technique called “sonification” so she can “listen” to the stars.

Designing for inclusion is not a feel-good sideline. Holmes shows how inclusion can be a source of innovation and growth, especially for digital technologies. It can be a catalyst for creativity and a boost for the bottom line as a customer base expands. And each time we remedy a mismatched interaction, we create an opportunity for more people to contribute to society in meaningful ways.

◎著者

凯特·霍姆斯（Kat Holmes），被《快公司》评为2017年最具创意的商业人士之一，从2014年到2017年，她担任微软包容性设计的首席总监，领导微软的包容性产品创新执行计划。目前她担任谷歌和赛富时的高管，致力于推动世界上最有影响力的技术的包容性发展。

◎译者

何盈，计算设计师、多媒体艺术家，毕业于纽约大学电影学院远程交互系，主攻人工智能与数据视觉化设计。现商汤科技设计专家，前纽约银行高级设计师、大都会艺术博物馆多媒体实验室研究员，曾作为演讲嘉宾出席硅谷开放数据科学论坛、纽约数据视觉化峰会。