Sources of Power -轻识

Anyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Gary Klein is one of the developers of the naturalistic decision making approach, which views people as inherently skilled and experienced. It documents human strengths and capabilities that so far have been downplayed or ignored.Since 1985, Klein has conducted fieldwork to find out how people tackle challenges in difficult, nonroutine situations. Sources of Power is based on observations of humans acting under such real-life constraints as time pressure, high stakes, personal responsibility, and shifting conditions. The professionals studied include firefighters, critical care nurses, pilots, nuclear power plant operators, battle planners, and chess masters. Each chapter builds on key incidents and examples to make the description of the methodology and phenomena more vivid. In addition to providing information that can be used by professionals in management, psychology, engineering, and other fields, the book presents an overview of the research approach of naturalistic decision making and expands our knowledge of the strengths people bring to difficult tasks.

加里·克莱因（Gary Klein），美国著名认知心理学家、克莱因咨询顾问公司董事长兼首席学者、宏观认知有限责任公司高级科学家，决策制定研究领域的权威专家、麦肯锡公司、美国心理学会赞誉的决策思考思想学派大师。他是政府和企业最敬佩的决策导师。其针对海军陆战队、消防队员和企业组织所作的直觉研究名闻遐迩，他探究出了直觉在个人表现中扮演的重要角色。